Privacy Policy

Who We Are

This Privacy Policy applies to Societi Agency (PTY) Ltd (“Societi”, “we”, “us”, or “our”). We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR). For questions or concerns, contact us at hello@societiagency.com.

What Information We Collect

We may collect the following personal information when you interact with our Site:

• Contact details (name, email address) submitted via our contact form.
• Email address if you sign up for our newsletter.
• Usage data collected automatically via analytics tools (e.g. pages visited, time on site, browser type).
• Cookie data as described in Section 6 below.

How We Use Your Information

We use your personal information to:

• Respond to enquiries submitted through the contact form.
• Send newsletters or updates, where you have opted in to receive them.
• Analyse and improve the performance and user experience of our Site.
• Comply with our legal obligations.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data on the following legal bases:

• Consent: where you have opted in to receive newsletters or agreed to cookies.
• Legitimate Interests: for analytics and Site improvement.
• Legal Obligation: where processing is required by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to object to or restrict certain types of processing.
• The right to data portability (GDPR).
• The right to lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us at hello@societiagency.com. We will respond within 30 days.

Cookies

Our Site uses cookies and similar tracking technologies to enhance your experience and gather analytics data. Cookies are small text files stored on your device. We use:

• Essential cookies: necessary for the Site to function correctly.
• Analytics cookies: to understand how visitors use the Site (e.g. Google Analytics).

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect Site functionality.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for a maximum of 12 months unless an ongoing client relationship is established.

Third-Party Services

We may use third-party tools to operate the Site, including analytics and form providers. These third parties may process your data on our behalf and are bound by their own privacy policies. We ensure that any third parties we work with provide adequate levels of data protection.

International Transfers

Where personal data is transferred outside of South Africa or the European Economic Area, we ensure appropriate safeguards are in place in accordance with POPIA and GDPR requirements.

Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Site is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this Policy periodically.

Contact Us

For any privacy-related questions or to exercise your rights, please contact us at hello@societiagency.com.